Privacy Policy Taxi Casino – How We Protect the Personal Data of Malaysian Players

Taxi Casino is an online entertainment platform established in 2020 to serve online casino players in Malaysia. We offer slots, live casino, progressive jackpots, lottery, and Sports Betting to more than 80,000 registered members across Malaysia — from Kuala Lumpur, Penang, and Johor Bahru to Kota Kinabalu and Kuching.

We understand that in today's digital age, a player's trust in a platform depends not only on game quality or payout speed — but also on how that platform handles the personal information entrusted to it. At Taxi Casino, your privacy is not merely a legal obligation — it is a core part of who we are as a player-first platform.

This Policy is designed to give you a clear picture of what we do with your data, why we need it, and what rights you have in this regard. If you still have questions after reading this policy, our support team Taxi Casino ready to assist via live chat, email, or our other official channels.

Taxi Casino only collects data that is strictly necessary to operate the platform securely and comply with legal requirements. The following are the categories of data we collect:

The personal data we collect is used exclusively for the following purposes directly related to the operation of Taxi Casino and the services we provide to you:

• Account Management: Creating, verifying, and maintaining your player account, including account recovery in the event of login issues
• Financial Transaction Processing: Processing deposits via Touch 'n Go, GrabPay, DuitNow, FPX, Boost, and ShopeePay, as well as processing withdrawal of winnings to your registered payment method
• Identity Verification (KYC): Comply with legal requirements relating to identity verification and anti-money laundering
• Platform Security: Detecting and preventing fraud, hacking, unauthorised access, and suspicious activity that could harm other players or the platform
• Responsible Gaming: Monitor gaming patterns to identify players who may need responsible gaming support intervention
• Service Communications: Send important notifications relating to your account, transactions, policy changes, or relevant security information
• Marketing Communications: Sending information about promotions, bonuses and exclusive offers Taxi Casino — only if you have given consent to receive marketing communications
• Platform Upgrades: Analyse aggregated (not individual) usage data to improve the user experience and overall technical performance of the platform

Taxi Casino will not use your personal data for any purpose not listed above without first obtaining your explicit consent.

Taxi Casino does not sell, rent, or commercialise players' personal data to any third party for marketing or commercial purposes. However, we may share personal data with selected third parties in the following limited circumstances:

• Payment Service Providers: Payment gateways that process your deposit and withdrawal transactions via Touch 'n Go, GrabPay, DuitNow, and others — only the minimum data required to process each transaction is shared
• Game Providers: Companies such as Pragmatic Play, PG Soft and Playtech may receive the technical game data required to operate their games on our platform — no personally identifiable information is shared
• Cloud Service Providers: The servers and technical infrastructure supporting the operations of Taxi Casino — all of these providers are bound by strict confidentiality agreements
• Regulatory Bodies & Law Enforcement: Where required by Malaysian law or a valid court order, Taxi Casino will comply with the applicable disclosure requirements
• Fraud Prevention Services: Security service providers that assist Taxi Casino detect and prevent fraudulent activity — only anonymised technical data is shared

Taxi Casino continuously invests in security infrastructure to ensure your personal data is protected at every stage — from the moment you enter your details on the registration page to every transaction you make. The key security measures we implement include:

• 256-bit SSL/TLS Encryption: All communications between your device and our servers are protected by the same encryption protocols used by Malaysia's leading banking institutions
• Two-Factor Authentication (2FA): Available on all accounts as an extra layer of protection during login
• 24/7 Security Monitoring: An automated monitoring system that detects suspicious activity and responds immediately
• Regular Penetration Testing: Regular security audits by independent third parties to identify and address any vulnerabilities in our systems
• Data Segregation: Personal identification data is stored separately from gaming data using distinct database systems
• Encrypted Passwords: Your account password is never stored in plain text — it goes through an irreversible cryptographic hashing process

While no security system is completely infallible, Taxi Casino upholds the highest available industry standards and continually updates our security infrastructure to keep pace with evolving cybersecurity threats.

Taxi Casino uses cookies and similar tracking technologies to enhance your gaming experience and ensure the platform functions correctly. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functionality — login, session security, and transaction processing. These cookies cannot be disabled without affecting platform functionality
• Functional Cookies: Saving your preferences such as language, screen layout, and account settings so you do not have to reconfigure them each time
• Analytics Cookies: Helps us understand how players use the platform through anonymised aggregate data — used to improve platform design and performance Taxi Casino
• Security Cookies: Used to detect suspicious login attempts and protect your account from unauthorised access

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect certain platform functions Taxi Casino. We encourage you to keep at least the essential and functional cookies enabled for an optimal gaming experience.

As a player Taxi Casino who are resident in Malaysia, you have the following rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA):

• Right of Access: Request a copy of the personal data we hold about you — we will provide this in a readable format within 14 working days
• Right to Correction: Request correction of inaccurate or incomplete data in your account
• Right to Erasure (Right to be Forgotten): Request the deletion of your personal data, subject to legal retention obligations that may require us to keep certain data for a minimum period
• Right to Withdraw Marketing Consent: Withdraw your consent to receive marketing communications at any time via your account settings or by contacting our support team
• Right to Object to Processing: Object to the processing of your personal data for specific purposes beyond core operational requirements
• Right to Data Portability: Request a copy of your personal data in a portable format (such as CSV) if you wish to switch platforms

To exercise any of these rights, please contact the support team Taxi Casino via email at support@taxicasino.best, stating the right you wish to exercise and the identity verification details required. We will verify your identity before processing any data-related request to protect the security of your account.

Taxi Casino follows a data minimisation principle — we only retain your personal data for as long as necessary for the stated purpose, or as required under Malaysian law:

• Active Account Data: Retained for as long as your account is active and for any additional period required after account closure
• Financial Transaction Data: A minimum of 7 years from the date of the transaction, in line with Malaysia's taxation and anti-money laundering legal requirements
• KYC Data (Identity Verification): A minimum of 5 years after account closure, for legal compliance purposes
• Support Communication Data: 2 years from the date of interaction, for quality control and historical reference purposes
• Game Data: 3 years from the date of the gaming session, for audit and responsible gaming compliance purposes
• Technical Data (Logs): 90 days, unless required for an ongoing security investigation

Once the relevant retention period has ended, your personal data will be securely deleted or anonymised so that it can no longer be linked to your identity.

Taxi Casino is a platform intended exclusively for individuals aged 18 and above. We do not knowingly collect, process, or store any personal data from individuals under the age of 18.

If we determine that personal data belonging to a minor has been collected — whether through deceptive registration or any other means — we will take the following steps immediately:

• Suspend the account in question immediately
• Delete all personal data associated with the individual
• Return any remaining funds in the account through a secure procedure
• Report the incident to the relevant authorities where required by law

If you are a parent or guardian who believes your child has registered an account at Taxi Casino, please contact us immediately at support@taxicasino.best with relevant supporting evidence. We will treat this matter with the highest priority.

Taxi Casino reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or technological developments. When we make material changes to this policy, we will:

• Updating the "Last Updated" date at the top of this document
• Send notifications to all active players via email or in-platform notification at least 7 days before the changes take effect
• Storing previous versions of this policy in an archive that players may request
• Highlight a summary of key changes so you do not need to re-read the entire document

Continued use of the platform Taxi Casino after the effective date of the updated Privacy Policy constitutes your acceptance of those changes. If you disagree with any changes, you have the right to close your account and request deletion of your data before the changes take effect.

If you have any questions, concerns or requests regarding this Privacy Policy or how Taxi Casino handle your personal data, please reach us through the following channels:

• Privacy Email: support@taxicasino.best — please mark the email subject as "Privacy Enquiry" for faster routing
• Live Chat: Available 24/7 on the platform — for general privacy-related enquiries
• Response Time: Privacy-related enquiries will be responded to within 2–4 hours for live chat and 24–48 hours for email

For formal requests relating to personal data rights (access, correction, deletion), please send an email including your account number and a copy of a valid identity document for verification purposes. Formal requests will be processed within 14 working days from the date of successful identity verification.